Practical method

From the issue
to a clear next step.

We do not assume every incident is a software error. We examine use, process, data, configuration and integration together.

THE FACYRO PRINCIPLE

Understand before escalating.

Full contextWhat happened, where and with what impact.

EvidenceSteps, data and verifiable results.

Clear ownershipUser, process, integration, configuration or vendor.

We discuss the people involved, operational impact and expected result.

We follow the real steps in receiving, shipping, picking, stock, inventory or reporting.

We examine the WMS and, within the access granted, the SQL database.

We recommend a workflow correction, process improvement, data clarification or technical intervention.

We support the solution or provide the WMS vendor with a clear, checked and documented incident.

Outcome

The aim is not only to close an incident. We document the cause and next step so the team understands what happened and can reduce recurrence.